Frequently Asked Questions
Q: Can I go into the theatre/auditorium to pick my seats when I visit the box office?
A: Unfortunately, due to safety reasons we are not able to let unescorted patrons into the auditorium.
Q: Where can I park?
A: The most convenient parking is found in the new East End Parking Garage. Note that parking in the garage is available 24/7 for a nominal charge and indoor access to the Playhouse is provided via the Fredericton Convention Centre.
In addition, there are various other parking options for patrons. In the evenings and on weekends, there is free parking along nearby city streets and in several nearby lots & garages including:
- Centennial Building (east & west sides)
- Boyce Farmers Market
- Campbell Close (behind the Library/Officer’s Square)
- Brunswick St. Parking Garage
Also, to accommodate patrons with disabilities, there are designated parking spaces at the corner of St. John & Queen Sts. as well as temporary spots that are arranged for each performance — located at the front of the Playhouse. Please respect these spots and leave them free for patrons with handicapped parking designation.
For your convenience, there is a designated drop off area at the front of the Playhouse for performances. We recommend that you allow yourself a few extra minutes before curtain time so that you may find suitable parking and get settled into your seats to enjoy the performance.
Q: Can I take photos and/or record video or audio during a performance?
A: Unless otherwise noted, no still photography (including digital), video or audio recording is allowed during any performance.
Q: How long will the show run and is there an intermission?
A: Show running times vary for each and every performance. A 15-minute intermission is typical but not guaranteed. It is suggested that you call the Playhouse box office (506-458-8344 or toll-free 1-866-884-5800) a few days prior to the performance to inquire about show running times and intermissions.
Q: What are your hours of operation?
Our administration office is open Monday to Friday, 9am to 5pm all year.
Our box office hours of operation are:
September – June
- Monday through Friday 10am – 6pm (on performance days until the end of the first intermission)
- Closed Saturday and Sunday except on performance days (open 4 hours prior to show start until the end of the first intermission).
July – August
- Monday through Friday, 10am – 5pm. (closed daily from 1:30 to 2pm for lunch)
Q: What are your service charges?
A: The Box Office charges one of four nominal service charges on each order, depending on how you choose to purchase tickets and have them furnished.
Online orders: $3.25* (print-at-home) or $4.25* (will call) per order
Phone orders: $4.25* per order
Mail: $7.50* (phone or online sales) or $3.75 (order form sales) per order
Window: $2.00* per order
Capital Improvement Fee: $2.00* per ticket, included in posted prices (Playhouse venue only)
Outside Venue Fee: $2.17* per ticket, included in posted prices (other venues)
*All fees and service charges subject to 15% HST.
Q: When purchasing tickets online, can I pick which seat I want?
A: Yes. Please visit tickets.theplayhouse.ca
Q: Can I bring my young child or baby? If so, can my baby/child sit on my lap or do they require a ticket?
A: For general audience performances, children under the age of two (2) years old are NOT PERMITTED to attend.
For young audience performances (shows specifically programmed as children’s shows, such as those in our Kidstage Series), children under two (2) ARE PERMITTED to attend and may attend at no cost if they are to be seated in the lap of another patron and therefore do not require their own seat.
For young audience performances, children two (2) years old and over REQUIRE A TICKET and seating assignment, even if they will not be using their seat (sitting on the lap of another patron). Student pricing will apply even when the child is too young to attend school.
For a complete copy of the policy, you can contact our administration office at 458-8345 or our Patron Services Coordinator at 459-6217.
Q: Are there refreshments available at Playhouse events?
A: There is a bar located in the East Gallery. Alcoholic and non-alcoholic beverages are available as well as a small selection of snacks. It is open for most performances and closes after the last intermission of the evening.
Q: What is your policy for returns or exchanges?
A: Any performance cancelled either by the Playhouse, its clients, or artists, will be eligible for a full refund. Otherwise, we will be happy to exchange your tickets for an account balance(less any service charges) prior to the performance in the event that you are unable to attend. (This must take place at least 2 hours before the performance.) Tickets must be returned to the box office in order to receive your account balance. We cannot exchange tickets for a performance which has already taken place.
Q: How do I book a group sale?
Group sales are a great idea for get-togethers, Christmas parties or reunions and a fantastic way to save on tickets. Groups of 20 or more receive a 15% off the regular ticket price to all performances listed in the Spotlight Series. Groups of 50 or more receive 20% off the regular ticket price. Tickets must be ordered as a group and paid for at the time of booking. Contact the box office for details: email@example.com or 458-8344
Q: Is there a phone number to call in the event of an emergency?
A: If someone needs to contact you during a performance they can call the regular administration line at 458-8345. They will immediately be prompted to press 2 (on their touchtone phone) which will transfer them to the the Front of House Supervisor on duty.
Q: What accessibility options does The Playhouse offer?
A: On street handicap parking is located on St. John Street (southbound at Queen St.) and Queen Street (just west of the Playhouse). During performances, there is a drop off zone located on Queen Street in front of the main doors. The Playhouse is equipped with a wheelchair accessible ramp to the front doors and automatic doors to assist in entering the building. Washrooms are also wheelchair accessible with specifically assigned stalls. There are a number of removable seats in the auditorium that are specifically designed to meet the needs of patrons in wheelchairs – please be sure to let the box office staff know at the time of ordering if you require a wheelchair seat during a performance. In addition, we also have transfer seats that make it easier for patrons in wheelchairs to transfer to the fixed theatre seating if preferred. Once again, please make box office staff aware at the time of booking if you require a transfer seat. The Playhouse is also fully equipped with an Assistive Listening System throughout the auditorium for the hearing impaired. These can be found at the Coat Check in the main lobby and are available upon request.
Q: How can I make a donation to The Playhouse?
A: The Fredericton Playhouse is a charitable, not-for-profit, volunteer directed, world-class performing arts centre promoting artistic excellence, diversity in programming and accessibility to a wide audience.
Contributions to the Playhouse help support outreach and education activities as well as the ability to offer diverse artistic programming. Donations can be made through our Friends of the Fredericton Playhouse membership program. For more information or to download a donation form click here.
Organizations can also contribute through our sponsorship program.
For more information on our Friends or Corporate Sponsor programs, please contact the Development Director at 506-459-6207.
Q: Who do I speak to about renting The Playhouse as a venue or meeting space?
A: For all rental inquiries contact the Account & Operations Manager, 506-459-6200; or the Executive Director, 506-459-6203. Rental fees are also listed on our website.
Q: How do I find out more about School Field Trips?
A: To find out more about the Education and Outreach program you can contact the Patron Services Manager at 506-459-6217, or visit the School Field Trips section of our website, which includes a brochure and booking form for teachers.