Frequently Asked Questions
Q: Can I go into the theatre/auditorium to pick my seats when I visit the box office?
A: Unfortunately, due to safety reasons we are not able to let unescorted patrons into the auditorium.
Q: Where can I park?
A: To make your experience more enjoyable, we provided a list of the areas in close proximity to The Playhouse that are available for patron parking. In the evenings, there is ample free parking along nearby city streets and in several nearby city lots & garages including:
- Centennial Building (east & west sides)
- St. John Street lot between King & Brunswick
- Behind the Crowne Plaza Hotel
- Boyce Farmers Market
- Campbell Close (behind the Library/Officer’s Square)
- Brunswick St. Parking Garage
Also, to accommodate patrons with disabilities, there is a designated parking spot at the corner of St. John & Queen St. as well as two temporary spots that are arranged for each performance located at the front of The Playhouse. Please respect these spots and leave them free for patrons with handicapped parking designation.
For your convenience, there is also a designated drop off area at the front of The Playhouse for each performance. We recommend that you allow yourself a few extra minutes before curtain time so that you may find suitable parking and get settled into your seats to enjoy the performance.
Q: Can I take photos and/or record video or audio during a performance?
A: Unless otherwise noted, no still photography (including digital), video or audio recording is allowed during any performance.
Q: How long will the show run and is there an intermission?
A: Show running times vary for each and every performance. A 15-minute intermission is typical but not guaranteed. It is suggested that you call the Playhouse box office (506-458-8344 or toll-free 1-866-884-5800) a few days prior to the performance to inquire about show running times and intermissions.
Q: What are your hours of operation?
Our administration office is open Monday to Friday, 9am to 5pm all year.
Our box office hours of operation are:
September - June
- Monday through Friday 10am – 6pm (on performance days until the end of the first intermission)
- Closed Saturday and Sunday except on performance days (open 4 hours prior to show start until the end of the first intermission).
July – August
- Monday through Friday, 10am – 5pm.
Q: What are your service charges?
A: The Box Office charges nominal service charges depending on how you choose to purchase tickets. For telephone or online orders, a charge of $3.75 (including HST) per order will be added; if you choose to have your tickets mailed there will be a $3.75 (including HST) postage and handling charge. There are no service charges for purchasing your tickets in person. In addition, all performances taking place at the Fredericton Playhouse include a $2.00 (HST included) Capital Improvement Fee included in posted ticket price.
Q: When purchasing tickets online, can I pick which seat I want?
A: Yes. Please visit https://tickets.theplayhouse.ca
Q: Can I bring my young child or baby? If so, can my baby/child sit on my lap or do they require a ticket?
A: For general audience performances, children under the age of two (2) years old are NOT PERMITTED to attend.
For young audience performances (shows specifically programmed as childrenâs shows, such as those in our Kidstage Series), children under two (2) ARE PERMITTED to attend and may attend at no cost if they are to be seated in the lap of another patron and therefore do not require their own seat.
For young audience performances, children two (2) years old and over REQUIRE A TICKET and seating assignment, even if they will not be using their seat (sitting on the lap of another patron). Student pricing will apply even when the child is too young to attend school.
For a complete copy of the policy, you can contact our administration office at 458-8345 or our Patron Services Coordinator at 459-6217.
Q: Are there refreshments available at Playhouse events?
A: There is a bar located in the East Gallery. Alcoholic and non-alcoholic beverages are available as well as a small selection of snacks. It is open for most performances and closes after the last intermission of the evening.
Q: What is your policy for returns or exchanges?
A: Any performance cancelled either by the Playhouse, its clients, or artists, will be eligible for a full refund. Otherwise, we will be happy to exchange your tickets for a full credit (less any service charges) prior to the performance in the event that you are unable to attend. (This must take place at least 2 hours before the performance.) We cannot exchange tickets for a performance which has already taken place.
Q: Is there a phone number to call in the event of an emergency?
A: If someone needs to contact you during a performance they can call the regular administration line at 458-8345. They will immediately be prompted to press 2 (on their touchtone phone) which transfer them to the the Front of House Supervisor on duty.
Q: What accessibility options does The Playhouse offer?
A:
On street handicap parking is located on St. John Street (southbound at Queen St.) and Queen Street (just west of the Playhouse). During performances, there is a drop off zone located on Queen Street in front of the main doors. The Playhouse is equipped with a wheelchair accessible ramp to the front doors and automatic doors to assist in entering the building. Washrooms are also wheelchair accessible with specifically assigned stalls. There are a number of removable seats in the auditorium that are specifically designed to meet the needs of patrons in wheelchairs – please be sure to let the box office staff know at the time of ordering if you require a wheelchair seat during a performance. In addition, we also have transfer seats that make it easier for patrons in wheelchairs to transfer to the fixed theatre seating if preferred. Once again, please make box office staff aware at the time of booking if you require a transfer seat. The Playhouse is also fully equipped with an Assistive Listening System throughout the auditorium for the hearing impaired. These can be found at the Coat Check in the main lobby and are available upon request.
Q: How can I make a donation to The Playhouse?
A: The Fredericton Playhouse is a charitable, not-for-profit, volunteer directed, world-class performing arts centre promoting artistic excellence, diversity in programming and accessibility to a wide audience.
Contributions to the Playhouse help support outreach and education activities as well as the ability to offer diverse artistic programming. Donations can be made through our Friends of the Fredericton Playhouse membership program. For more information or to download a donation form click here.
Organizations can also contribute through our sponsorship program.
For more information on our Friends or Corporate Sponsor programs, please contact the Development Coordinator at 506-459-6207.
Q: Who do I speak to about renting The Playhouse as a venue or meeting space?
A: For all rental inquiries contact the Account & Operations Manager, 506-459-6200; or the Executive Director, 506-459-6203.
Rental fees are also listed on our website.
Q: How do I find out more about the Education and Outreach program?
A: To find out more about the Education and Outreach program you can contact the Education and Outreach Coordinator at 459-6212 or check out the Education and Outreach section of our Web site.